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  • Coffee Machine Descaler Solution
  • Hot Tub & Spa Filter Cleaner
  • RV Holding Tank Digester Treatment
  • Septic Tank Treatment
  • Laundry Detergent Sheets
  • Foaming Hand Soap Tablets
  • Disposal Cleaner
  • Dishwasher Cleaner
  • Washing Machine Cleaner
Do I need to clean my machine if my coffee tastes fine?

Yes! Residue from minerals and coffee oils can accumulate inside the machine over time. So even if it doesn’t affect the taste of your brew, the residue can cause clogging and put unnecessary strain on the internal parts of the machine.

Studies have also found coffee makers to be one of the top 5 areas in the home to harbor bacteria. So a dirty machine is more than just a matter of coffee taste or brewing performance, but also a safety concern.

Can I use this descaler in my espresso or coffee machine?

ACTIVE Coffee Machine Descaler is compatible with all coffee and espresso machines. Whether you have a single-serve machine or a complex professional setup, ACTIVE can help get your system clean!

When should I clean my coffee maker?

For most coffee drinkers, a twice-monthly descaling is enough to maintain cleanliness. Coffee machines that are heavily used may need to be cleaned more often.

How does this descaler cleaner work on my machine?

For most machines, all you need to do is add 4oz of descaler liquid to the water reservoir, then fill it the rest of the way full with water. Run a brewing cycle (or two cycles for single-serve machines) and dump out the dirty water.

Refill the water reservoir with clean water, then run another brew cycle to flush any remaining descaler from out of the machine. Now just refill the reservoir with water once more and your machine will be ready to brew coffee.

How many times can I descale my machine with one bottle of ACTIVE?

ACTIVE Coffee Machine Descaler contains 32oz of concentrated descaling liquid. 4oz of descaling liquid is required for each time you clean the machine, so you’ll be able to get 8 cleanings per bottle.

How often does my hot tub filter need to be cleaned?

The average hot tub or spa filter should be cleaned once per month using ACTIVE Hot Tub & Spa Filter Cleaner. Heavily-used hot tubs may require more frequent filter cleanings.

It’s also recommended to rinse off the filter weekly with clean water to remove debris.

Do I need to use this cleaner if my filter doesn't look dirty?

Visible filth is only part of the issue that filter cleaning solves. Certain residues like those from minerals, body oils, sunscreen, and more may be hard to see when they’re embedded within the filter.

These unwanted contaminants will clog up the filter and decrease performance, whether you can see them or not. So it’s always best to stick with a monthly cleaning schedule, even if it doesn’t look like the filter needs it.

Does this cleaner actually save me money?

Replacement hot tub filters can cost up to $100 a piece depending on the model your spa uses. Regularly cleaning your filters can help extend their lifespan so it can definitely save you money over time.

How do I know if this cleaner will work on my filter?

Our hot tub & spa filter cleaner is compatible with any removable filters. So as long as you have a cartridge-style filter that can be taken out of your pool or hot tub, you can clean it with ACTIVE.

Can I run this cleaner through the jets in my tub?

If your hot tub or spa does not have a removable filter then you’ll need to use one of our other spa cleaning products. ACTIVE Hot Tub & Spa Filter Cleaner is only designed to be used to clean removable filters that can be soaked outside of the tub.

Is this treatment safe since it contains live bacteria?

Yes, our RV holding tank treatment is safe! It contains non-pathogenic bacteria that’s created here in the United States.

What amount of treatment liquid do I need for my holding tank?

The amount of treatment needed is based of the size of the holding tank. Here is our recommended ratio for the holding tank treatment:

2oz ACTIVE RV Holding Tank Treatment = 40 gallon holding tank size

For larger tanks, increase treatment amount as needed (3oz for 60 gallon tanks, etc).

Why does the tank need to be empty to add the treatment?

The holding tank treatment works best when added to an empty holding tank. Then the treatment is able to mix with the the waste as it enters the tank.

Can I add the treatment to a tank that's partially full?

Technically you can add the digester treatment to the holding tank any time – it’s just most effective when added to an empty tank. That way, the treatment is able to mix with waste as it comes into the tank.

Can the digester treatment be used to clean the holding tank?

ACTIVE RV Holding Tank Digester Treatment will not clean or sterilize the tank. It is only formulated to treat waste inside of the holding tank.

Are these pods safe since they are filled with live bacteria?

Yes, our treatment pods are 100% safe. They’re filled with dormant non-pathogenic bacteria cultivated right here in the United States.

If the bacteria is dormant, how does it work?

For storage purposes and safety the bacteria is in a dormant state. Once exposed to moist conditions, the bacteria “wakes up” and begins to digest the waste in your septic system.

Are the pods made of plastic?

These pods are not plastic. They are covered with a water soluble wrapper that dissolves quickly when exposed to moisture allowing the bacteria to start working.

How do I use the treatment pods?

Simply flush one pod down the toilet once per month – that’s it! Just remember to stay on schedule and let ACTIVE Septic Tank Treatment do the rest.

Why can't I just use yeast instead of these pods?

Yeast is just a fungus and does not break down the proteins, grease, and paper found in septic systems the same way as our blend of bacteria.

How do you use laundry detergent sheets?

ACTIVE Laundry Detergent Sheets function in the same way as traditional laundry detergents but will less hassle and mess!

First, you need to figure out the amount of detergent needed:

1 strip for small to medium size loads
2 strips for large or heavily soiled loads

Next, place the detergent strip(s) in your washing machine before you add your laundry:

Front-Load Machines – place the strip(s) into the detergent dispenser tray.
Top-Load Machines – place the strip(s) in the bottom of the washer drum before adding laundry.

Now you can run the washer on the cycle of your choice with any temperature of water.

Can I use these detergent sheets in my washing machine?

ACTIVE Detergent Sheets are formulated to work with all types of washing machines including front loading, top loading, and HE (high efficiency).

Are these safe to use in homes with septic systems?

Our laundry detergent sheets are made with septic-safe ingredients which won’t disturb the natural balance in the septic system.

Do these detergent sheets contain a fragrance?

We have two kinds of laundry detergent sheets currently available – Fresh Linen scent and Fragrance Free.

Fresh Linen have a light scent and Fragrance Free are unscented.

Can ACTIVE detergent sheets be used by people with sensitive skin?

ACTIVE Laundry Detergent Sheets are made from all natural ingredients that are designed to be gentle on sensitive skin.

How do I use foaming hand soap tablets?

ACTIVE Foaming Hand Soap Tablets are simple to use!

Just pour 8oz of warm water into your empty foam soap dispenser. Add 1 foaming soap tablet and let it dissolve for 30 minutes before using the soap.

If your soap dispenser is larger than 8oz, no problem. Simply measure the amount of liquid needed to fill the dispenser and use 1 tablet per 8oz of water you add.

Are these tablets compatible with my soap dispenser?

ACTIVE Foaming Hand Soap Tablets are formulated to work with any foaming hand soap dispenser.

These tablets will not work in traditional gel soap dispensers – only foaming soap dispensers.

Will this hand soap irritate my sensitive skin?

These foaming hand soap tablets are formulated with all natural ingredients that are gentle on even the most sensitive skin.

The tablet hasn't fully dissolved after 30 minutes, what should I do?

The foaming hand soap tablets usually dissolve after 30 minutes in warm water but occasionally you’ll see some tablet material still present. But don’t worry – the soap is still ready to use and the rest of the tablet will dissolve shortly.

How many tablets should I use if my dispenser is larger than 8oz?

The mix ratio for ACTIVE Foaming Hand Soap Tablets is 1 tablet per 8oz of water.

The easiest method we’ve found for odd-size dispensers is to mix the soap and water in a separate container, then pour it into your soap dispenser. You can save the leftover soap mix in a bottle for later.

Do the disposal tablets have a fragrance?

Yes, ACTIVE garbage disposal tablets contain a fresh citrus fragrance.

Why don't I see foam in my sink when I use these tablets?

Depending on your sink setup, you may not see visible foam coming up from the drain when using these tablets. But don’t worry, the tablet is still working to clean the internal areas of the disposal!

There are a couple things that affect the amount of foam that comes out of the disposal and drain:

  • Water flow from faucet – if the faucet is turned up too high, it will wash the foam down before it can come up into the sink.

  • Sink setup – double sinks will often have less foam that comes up from the disposal side. The disposal pulls the water and foam downward which causes it to come up on the non-disposal side of the sink.

  • If more foam is desired, you can run two cleaning tablets at the same time.
Can I use this cleaner with my disposal?

Yes, ACTIVE Disposal Cleaner is formulated to work with any type of kitchen garbage disposal.

How frequently should I clean my disposal with these tablets?

For a regular cleaning schedule, we recommend using a cleaning tablet twice a month. You can also run a cleaning tablet whenever you smell odors coming from the disposal.

Does this disposal cleaner help to clear the drain?

ACTIVE Disposal Cleaner is not designed to clear or unclog pipes. It should only be used on drains that are functioning properly.

Are the dishwasher cleaning tablets scented?

Yes, these tablets have a fresh lemon citrus fragrance.

Are these compatible with my dishwasher?

Yes, ACTIVE Dishwasher Cleaner Tablets are safe to use in any dishwasher – household or commercial. They work great with any brand or interior color of machine.

Can I use this cleaner when there are dishes in the machine?

No. The dishwasher should be completely empty before using this cleaner.

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Where should I put the tablet?

Place 1 tablet into the detergent dispenser tray before running a wash cycle.

How should I run my dishwasher with these tablets?

Ensure that your dishwasher is empty and place 1 tablet in the detergent tray. Then simply run the dishwasher on a normal wash cycle. When the cycle is complete, leave the dishwasher door open to let it air-dry.

How often should I clean my dishwasher?

Use ACTIVE Dishwasher Cleaner 2 times per month or whenever stains or odors are noticeable.

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Do these dishwasher tablets work to remove limescale stains?

Yes! The combination of our cleaning formula with citric acid is designed to target and remove stains from limescale, hard water and other residue.

What if my dishwasher isn't fully clean after the first use?

If your dishwasher is very dirty or hasn’t been cleaned in a while, it may take a couple cleaning cycles to get the job done. Stuck-on grime and residue can take time to loosen and remove.

Try running a second cleaning cycle if your dishwasher isn’t fully clean after the first try. Only use 1 tablet at a time, do not use 2 tablets in a single cleaning cycle.

How does ACTIVE Dishwasher Cleaner work?

ACTIVE Dishwasher Cleaning Tablets contain an enzyme blend designed to remove odors and get rid of staining caused by hard water and minerals.

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Do the washing machine cleaning tablets have a scent?

No, ACTIVE Washing Machine Tablets do not have any fragrance.

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What load size setting should I use?

If your washing machine has a setting for load size, select “large” or the highest available setting. You want the washer to fill with the maximum amount of water so the cleaner can reach as many areas as possible.

Are these tablets compatible with my washing machine?

Yes, our washing machine cleaning tablets are compatible with any style, brand, or color of washing machine including:

  • Top Load
  • Front Load
  • High Efficiency (HE)
  • White interior
  • Stainless steel interior

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Where should I put the tablet?

Place the cleaning tablet directly into the washer drum.
It should not be placed in the detergent dispenser tray.

What wash mode should I run with this cleaner?

The washing machine should be run on a “normal” wash cycle with warm or hot water. If your washer has a “clean washer” mode, use that instead.

How often do I need to use these tablets?

For a regular cleaning schedule we recommend using this cleaner twice a month or whenever your washing machine isn’t smelling fresh.

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Will this remove rust from my washer drum?

No, these tablets are only designed to clean grime and remove odors from your machine. They will not remove rust.

What if it didn't fully clean my washer on the first use?

If your washer is very dirty or it hasn’t been cleaned in a long time, it may take more than one cleaning cycle to get the job done. Over time grime can really build up in there, so sometimes it takes multiple cleanings to loosen and remove it all.

We recommend running a second cleaning cycle if you aren’t pleased with the results after the first use. Only use 1 tablet at a time, do not use 2 tablets in a single wash.

How soon can I wash laundry after using ACTIVE Washing Machine Cleaner?

There is no wait time required after running a cleaning cycle. You can start a load of laundry immediately after the cleaning is finished.

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Will these tablets work with water-sense washing machines?

Yes! ACTIVE Washing Machine Cleaner will work fine with water-sense machines.

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Can this be used to clean non-vented combo units?

Yes, these cleaning tablets can safely be used in combo washer/dryer units, including non-vented setups.

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